Terms of Use

1. Acceptance of Terms

These Terms of Use ("Terms") govern your access to and use of the website located at blackvale.net (the "Site") operated by BlackVale Protective Services ("BlackVale," "we," "us," or "our"), and any services arranged or delivered as a result of your interaction with the Site ("Services"). By accessing the Site or submitting a reservation request, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Site.

BlackVale is a private patrol operator licensed by the California Bureau of Security and Investigative Services, License No. PPO 120554. Service is provided in accordance with California Business and Professions Code Division 3, Chapter 11.5 and the regulations promulgated thereunder.

2. Services Offered

BlackVale arranges a single offering: one armed protection operative paired with one black executive vehicle, reserved by the day. Standard inclusions are the vehicle, fuel, tolls, refreshments, and onboard comfort items. Multi-operative engagements are available by concierge consultation and are quoted separately. BlackVale does not provide static-post guarding, warehouse patrol, doorman services, or nightclub security.

3. Reservations and Confirmation

A reservation submitted through the Site is a request, not a confirmed booking. A reservation becomes binding only when a BlackVale concierge confirms it in writing (by email) and the deposit, if any, has been received. Until then, no charge is incurred and no Service is guaranteed. We reserve the right to decline any reservation at our sole discretion, including for reasons of operational safety, legality, or fit.

4. Pricing and Payment

Pricing is fixed and non-negotiable:

• Half Day Detail: $1,200 (up to 6 hours)
• Full Day Detail: $2,000 (up to 12 hours)
• Additional hours: $300 per hour, billed in 60-minute increments

All rates include vehicle, fuel, tolls, and refreshments. Pricing is non-negotiable, non-discounted, and may be revised on a forward going basis without notice. Confirmed reservations are billed at the rate quoted at the time of confirmation. Payment is invoiced via secure link prior to service and is due in advance of the reservation start time stated on the invoice. Accepted payment methods are credit card, debit card, ACH, and wire transfer. Cash is not accepted on the day of service. All payments are in U.S. dollars and are processed by Stripe, our third party payment processor; card details are entered directly into Stripe's secure systems and BlackVale does not store full card numbers. Failure to remit payment by the time stated on the invoice may result in cancellation of the reservation and forfeiture of any deposit.

Parking and concierge payments. Separate from reserved details, BlackVale offers event day parking at a fixed rate of $350 and variable concierge payments, each completed through Stripe at the time of purchase. These payments are processed immediately, are earned and final when completed, and are non-refundable except where a refund is required by law. They are governed by these Terms and by the Chargeback Policy.

Authorized Cardholder Representation. By submitting any payment method to BlackVale, you represent and warrant, as a material inducement to BlackVale's acceptance of your reservation, that: (a) you are the authorized cardholder, account holder, or an authorized agent with full authority to bind the cardholder; (b) you have full legal authority to charge the payment method for the full reserved amount and any properly billed add ons; (c) the payment method is not lost, stolen, frozen, or restricted, and is in good standing; (d) all cardholder, billing, and identity information you provide is accurate and current; and (e) if you are not the cardholder, the cardholder has been informed of the Transaction in advance, has consented to it, and has been provided with these Terms and the Chargeback Policy. False representations may result in immediate cancellation of pending or confirmed reservations, forfeiture of any deposit, and the remedies set out in the Chargeback Policy.

You authorize BlackVale and its payment processor to take any reasonable action to verify the payment method (including authorization holds, AVS, CVV, and identity verification) and to recharge the same payment method for any subsequent properly billed amount, including additional hours, authorized add ons, and amounts owed under Section 6 and the Chargeback Policy.

5. Cancellation, Rescheduling, Refunds, and No-Shows

The following cancellation policy applies once a reservation has been confirmed:

• 48 or more hours before scheduled start: full refund or service credit, at your option.
• Within 48 hours but more than 24 hours before scheduled start: 50% of the reserved rate is forfeited and is non-refundable.
• Within 24 hours of scheduled start, or for any no-show: the full reserved rate is forfeited and is non-refundable.

Rescheduling is accommodated at no additional charge when operational availability allows. BlackVale reserves the right to cancel or reschedule a Service for safety, legal, or operational reasons; in that event, you will receive a full refund of any prepaid amount or a mutually agreed reschedule, and no further liability will attach to either party.

Refunds are issued only as set out above and only through the original payment method. Any amount that has converted to non-refundable under the cancellation tiers above is also ineligible for chargeback. A chargeback for an amount that is non-refundable under this Section is, by your agreement to these Terms and the Chargeback Policy, an improper chargeback and subjects you to the remedies described in those documents. Approved refunds are processed within seven (7) to ten (10) business days; receipt depends on your card issuer's posting schedule.

6. Chargebacks, Disputes, and Pre-Dispute Resolution

BlackVale operates a discreet, reserved by the day, high touch service. Each confirmed reservation removes an operative and a vehicle from availability for other clients. BlackVale does not tolerate the use of card network dispute systems as a substitute for direct concierge contact.

Pre-Dispute Resolution Requirement. Before initiating any chargeback, dispute, recall, or reversal of any kind against BlackVale with your bank, card issuer, or payment processor, you must first: (a) contact BlackVale concierge at (818) 454-0052 or service@blackvale.net; (b) identify the specific charge, invoice, or reservation reference; and (c) allow BlackVale a reasonable opportunity, in no event less than ten (10) business days from your first written notice, to investigate and respond. Concierge is staffed twenty four hours a day, seven days a week.

Improper Chargebacks. Any chargeback you initiate without first satisfying the Pre-Dispute Resolution Requirement, or any chargeback you initiate for an amount that is non-refundable under Section 5, is presumed improper. BlackVale will respond to all chargebacks with full evidence (reservation record, payment authorization, AVS and CVV results, IP address, concierge correspondence, operative deployment logs, and your acceptance of these Terms and the Chargeback Policy). Improper chargebacks may result in cancellation of pending and future reservations, forfeiture of any deposit or credit, refusal of future service, reporting to credit and merchant dispute databases, referral to collections, and recovery from you of the original charge, the chargeback fee, an administrative fee, and reasonable attorneys' fees and costs.

The complete chargeback policy, including evidence submitted to your issuer, liquidated damages, and collections terms, is set out in the BlackVale Chargeback Policy, which is incorporated into these Terms by reference and forms part of your binding agreement with BlackVale.

7. Client Responsibilities and Conduct

By engaging BlackVale, you represent and warrant that:

• The information you provide (including names, contact details, addresses, and itineraries) is truthful and accurate to the best of your knowledge.
• You are at least eighteen (18) years of age, or, if booking on behalf of a minor passenger, you are the parent or legal guardian or are otherwise authorized to do so.
• You will not request, direct, or use the Services for any unlawful purpose, including the transport of contraband, the evasion of lawful process, the harassment or intimidation of any person, or any activity that would put our operatives or third parties at unlawful risk.
• You will not bring or attempt to bring firearms, ammunition, or other weapons into BlackVale vehicles. Only BlackVale operatives carry firearms during Services, and only in compliance with applicable law and license.
• You will treat our operatives with the same respect they will extend to you. We reserve the right to terminate a Service in progress without refund if a client or guest creates an unsafe environment, engages in threatening or unlawful behavior, or violates these Terms.

8. Confidentiality

BlackVale maintains strict confidentiality regarding client identity, schedules, and service details. All personnel sign individual non-disclosure agreements. We will not disclose client information to any third party except as described in our Privacy Policy or as required by law, valid legal process, or to protect the rights, safety, or property of any person.

9. Assumption of Risk; Limitation of Liability

You understand that armed protection and executive transport services are provided in real-world environments and that no security provider can guarantee the prevention of every possible incident. BlackVale operatives are trained, licensed, vetted, and equipped, and we apply industry-standard best practices, but the dynamic nature of personal protection means that some risk cannot be eliminated. You voluntarily assume the ordinary risks associated with travel and security details when you engage the Services.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BLACKVALE, ITS OWNERS, OFFICERS, EMPLOYEES, OPERATIVES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATED TO THE SITE OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL CUMULATIVE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO A SPECIFIC SERVICE ENGAGEMENT SHALL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID TO BLACKVALE FOR THAT ENGAGEMENT.

Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded, including liability for gross negligence, willful misconduct, fraud, or personal injury or death caused by our negligence to the extent prohibited from being limited by California law.

10. Indemnification

You agree to defend, indemnify, and hold harmless BlackVale, its owners, officers, employees, operatives, and agents from and against any claim, demand, loss, liability, damage, cost, or expense (including reasonable attorneys' fees) arising out of or related to (a) your breach of these Terms, (b) your misuse of the Services, (c) any false or misleading information you provide to us, or (d) your violation of any applicable law or third-party right in connection with your engagement of the Services.

11. Disclaimer of Warranties

THE SITE AND THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. EXCEPT AS EXPRESSLY SET FORTH IN A WRITTEN CONFIRMATION OF SERVICE, BLACKVALE DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.

12. Intellectual Property

All content on the Site, including text, graphics, logos, photographs, video, code, and the BlackVale name and design, is owned by or licensed to BlackVale and is protected by United States and international intellectual property laws. You may view and print pages for personal, non-commercial use only. You may not reproduce, redistribute, modify, or create derivative works from any content without our prior written consent. The "BlackVale" name and any associated marks are trademarks of BlackVale Protective Services.

13. Third-Party Sites and Services

The Site may link to third-party websites, services, or resources (for example, Google Maps for the coverage map). These third parties are not under our control, and we are not responsible for their content, privacy practices, or terms.

14. Force Majeure

Neither party will be liable for delay or failure to perform caused by events beyond their reasonable control, including but not limited to acts of God, natural disasters, severe weather, public health emergencies, war, terrorism, civil unrest, government action, road or airport closures, or labor disputes. In such an event we will, where reasonably possible, reschedule the Service at no additional charge or refund any prepaid amount for the unperformed portion.

15. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles. Any action or proceeding arising out of or relating to these Terms or the Services that is not subject to arbitration shall be filed exclusively in the state or federal courts located in Los Angeles County, California, and you and we consent to the personal jurisdiction of those courts.

16. Binding Arbitration and Class-Action Waiver

Except for (a) claims that may be brought in small claims court, and (b) claims for injunctive or equitable relief related to intellectual property, any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding individual arbitration administered by JAMS in Los Angeles County, California, under the JAMS Streamlined Arbitration Rules and Procedures then in effect. The arbitrator's decision shall be final and binding. Judgment on the award may be entered in any court of competent jurisdiction.

YOU AND BLACKVALE EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You may opt out of this arbitration agreement by sending written notice to service@blackvale.net within thirty (30) days of first accepting these Terms.

17. Termination

We may suspend or terminate your access to the Site, or your engagement with the Services, at any time and for any reason, with or without notice, including for violation of these Terms or for conduct we determine in good faith creates risk to our personnel or to other clients. The provisions of Sections 8 (Confidentiality), 9 (Limitation of Liability), 10 (Indemnification), 11 (Disclaimer), 15 (Governing Law), and 16 (Arbitration) will survive any termination.

18. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Site after a revision constitutes your acceptance of the revised Terms.

19. Accessibility

We are committed to making the Site accessible. Please see our Accessibility Statement for our standards, known limitations, and how to request assistance.

20. Severability and Entire Agreement

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. These Terms, together with our Privacy Policy and any written reservation confirmation, constitute the entire agreement between you and BlackVale concerning the Site and the Services and supersede any prior agreements on the same subject.

21. Contact

BlackVale Protective Services
707 Wilshire Blvd, Suite 3500
Los Angeles, CA 90017
Email: service@blackvale.net
Phone: (818) 454-0052
CA PPO License 120554

These Terms are provided for information only and are not legal advice. Clients with specific legal questions should consult their own counsel.